Privacy Policy
Last updated: March 31, 2026. This policy describes how Sure handles information for its FiveM resource store and design-related services.
1. Scope
This Privacy Policy explains how Sure collects, uses, stores, and protects information when you browse this website, sign in, purchase digital products, top up balance, request support, or use related services.
This store provides FiveM resources, maps, add-ons, weapon-related assets, and photo or graphic design services. By using the store, you acknowledge that certain information is processed so we can deliver products, maintain licenses, verify payments, and support customers.
2. Information We Collect
We may collect account information such as your Discord profile details, user ID, display name, and avatar when you sign in.
We may collect transaction information such as top-up history, purchase records, product ownership, license information, allowed IP details, and payment verification data submitted through the store.
We may collect technical and usage information such as browser data, device information, IP address, pages visited, and basic analytics needed to improve storefront performance, stability, and security.
3. How We Use Information
We use collected information to operate the storefront, process purchases, issue and manage licenses, verify top-up slips, prevent fraud, respond to support requests, and improve the quality of our products and services.
We may also use information to enforce store policies, detect abuse, resolve disputes, investigate suspicious transactions, and protect the store, our team, and other customers.
4. Payments & Verification
When you top up or submit payment proof, the store may process QR payload data, transaction status, and verification results to confirm that a payment is valid and belongs to the intended receiving account.
Failed, duplicate, invalid, or suspicious payment attempts may be logged for security, fraud prevention, and dispute handling.
5. Product Delivery & Licensing
For digital resources and other protected products, we may store ownership, access, and licensing information to make sure purchased content is delivered only to the correct customer.
Where applicable, we may track allowed IP information or similar technical restrictions for license management, anti-abuse control, and product security.
6. Sharing of Information
We do not sell your personal information. We only share information when reasonably necessary to operate the service, verify payments, authenticate users, comply with legal obligations, or protect our rights and systems.
Service providers and platform integrations used by the store may process limited information strictly to help us operate authentication, analytics, hosting, or payment verification workflows.
7. Data Retention
We retain account, license, and transaction records for as long as reasonably necessary to operate the store, provide support, maintain security, resolve disputes, comply with legal obligations, and enforce our Terms of Service.
Some records may be kept longer where retention is required for fraud prevention, auditing, or legal compliance.
8. Security
We use reasonable technical and operational measures to protect store data. However, no system can guarantee absolute security, and you use the service with that understanding.
You are responsible for maintaining the security of your own accounts, devices, Discord access, and any systems connected to purchased resources.
9. Your Choices
You may choose not to use the store, not to sign in, or not to submit payment data. However, some features cannot function without the information required to authenticate you, verify transactions, or manage licenses.
If you need help with account data, purchase history, or a privacy-related request, please contact store support through the official support channel provided by Sure.
10. Policy Updates
We may update this Privacy Policy from time to time. Updated versions become effective when posted on this page. Continued use of the store after changes means you accept the revised policy.